Customer Survey Results 2016

In our efforts for continuous improvement of our processes and the things we do for our customers, we sent a Customer Satisfaction Survey to all of our customers in April of this year.   This short survey had 5 questions and a space for comments about Quality, Delivery, Pricing, Customer Service and Overall Experience that allowed our customers to rate Zip Fastener Products, Inc.   Each category allowed ratings of 1 to 5, 1 being the lowest and 5 being the highest.   On average we scored a 4.6, with many of our customers rating us at the highest level of 5 in several or all categories with many good comments.

We plan to use these comments and data to improve our processes.  Comments made and averaged results are below.

Quality:  Well made, Right to spec, Parts are always as requested

Delivery:  On time, Continues to improve, weekly updates are helpful

Pricing:  Very competitive

Customer Service:  Quick return/response, Always helpful, Continue to improve on order confirmations

Overall:  Very pleased, Very satisfied, Keep up the great work, Doing a great job for us, Communication of issues in advance is appreciated